Deskzilla forums on ALM Works discussion board http://forum.almworks.com/index.php Fri, 18 May 2012 03:04:32 +0400 60 http://forum.almworks.com/index.php?showtopic=1236 Is it normal that is impossible to find the column description to add to the search result array ? Fri, 07 Oct 2011 19:35:52 +0400 http://forum.almworks.com/index.php?showtopic=1236 http://forum.almworks.com/index.php?showtopic=1059
Thanks
Charles]]> Mon, 17 May 2010 21:40:52 +0400 http://forum.almworks.com/index.php?showtopic=1059 http://forum.almworks.com/index.php?showtopic=1235 Thoughts?

Thanks,

John R]]> Fri, 23 Sep 2011 19:09:49 +0400 http://forum.almworks.com/index.php?showtopic=1235 http://forum.almworks.com/index.php?showtopic=1231
Looking at a bug that has some bugs that it depends on, i.e. that block it.

If I click on the little magnifying glass icon to the right of "Depends On:" I get a list lf all the bugs that this bug depends on. So far so good.

Is there a way to filter that list further, i.e. see only those bugs that are on the list AND are assigned to a certain person, or have a certain Status, etc.?

If that isn't available, I can accomplish the same thing if I can build a query that includes a "Blocks" or a "Depends on" as a term (i.e. give me all bugs that block this bug and meet other query criteria), but that doesn't seem to be available.
]]> Fri, 10 Jun 2011 16:01:20 +0400 http://forum.almworks.com/index.php?showtopic=1231 http://forum.almworks.com/index.php?showtopic=1230
Our Bugzilla database currently has 848 bugs. During an update from the server, my Deskzilla installation encountered an error on bug #830. I tried every way I could think of to clear the error and finally used Tools->Remove Invalid Bug to delete it from the local database, expecting that I could restore it from the server.

I tried Bug->Reload All Details, Connection->Get Changes Now and Connection->Reload Bugzilla Configuration and I can not get the bug back... my list of "All Bugs" goes from 829 to 831 and no 830.

I have verified that bug 830 is still there in the database, and others on the project report that it is present in their local Deskzilla databases.

How can I get it back, short of something really drastic like blowing away the whole local database and starting over?
]]> Fri, 10 Jun 2011 03:05:47 +0400 http://forum.almworks.com/index.php?showtopic=1230 http://forum.almworks.com/index.php?showtopic=1219 is it possible to deactivate the function, which always set the attachment as comment into a bug report?
because we're attaching a lot of files and something like this and it creates a big e-mail traffic and thats not so comfortable
and the users are crying about that.

So for instance, I create a new bug report with 6 attachments and I get one mail with the created report and 6 for the attachments, thats not so fine.

Is there a solution??


Thanks a lot!

Cheers,
Bo]]> Tue, 08 Feb 2011 14:40:28 +0300 http://forum.almworks.com/index.php?showtopic=1219 http://forum.almworks.com/index.php?showtopic=1222
I'm guessing there is a preferences file somewhere that has become corrupted, but can't seem to find it. Any ideas?]]> Thu, 24 Feb 2011 19:22:34 +0300 http://forum.almworks.com/index.php?showtopic=1222 http://forum.almworks.com/index.php?showtopic=1131 I've created 19 custom fields which are related to my different Products.
Yesterday I've created the last 4 fields of the 19. After that, I've synchronized the DeskZilla.
But now, I have all custom fields in every Product.

The users have different access rights to the products with group permissions, but this problem is also
at the administrator account.

Whats my problem?

I'm using the latest DeskZilla Lite version.

Thanks a lot for your help!

Cheers,
Bo]]> Thu, 07 Oct 2010 10:56:03 +0400 http://forum.almworks.com/index.php?showtopic=1131 http://forum.almworks.com/index.php?showtopic=1210 ]]> Sat, 15 Jan 2011 02:13:51 +0300 http://forum.almworks.com/index.php?showtopic=1210 http://forum.almworks.com/index.php?showtopic=1175 In some cases, while Firefox shows a comment properly formatted, Deskzilla omits line feeds. I guess this could have something to do with CR/LF vs. LF. Thu, 09 Dec 2010 10:36:04 +0300 http://forum.almworks.com/index.php?showtopic=1175 http://forum.almworks.com/index.php?showtopic=1132
Is this expected behavior (to have disabled users still be able to use Deskzilla to modify and enter bugs?)

Thanks!

Jon Rosen]]> Tue, 12 Oct 2010 02:47:46 +0400 http://forum.almworks.com/index.php?showtopic=1132 http://forum.almworks.com/index.php?showtopic=1129 when I enter a new bug, I see only users in the cc list, who I entered manually in the "Assigned to:" field.
It would be very nice, to see the members of the Productgroup or all registred users.

Thanks a lot for your feedback!

Cheers,
Bo]]> Wed, 06 Oct 2010 11:23:21 +0400 http://forum.almworks.com/index.php?showtopic=1129 http://forum.almworks.com/index.php?showtopic=1056
I regularly need to see the history of a bug. By this I do not mean the comment history (that's just fine in Deskzilla) but the status/assignment/etc change history. The regular Bugzilla client has this in the form of the "history" button next to the Modified date in a bug list.

I have not been able to figure out if there IS a way to do this in Deskzilla, but if there isn't, there really should be. Otherwise, the utility of Deskzilla (which I just paid for ) is going to be highly questionable as I will have to go back and forth between the regular interface and Deskzilla on a constant basis.

Hoping there is a simple answer for this (like I have overlooked a button or command or something...)

Thanks,

Jon Rosen]]> Fri, 14 May 2010 03:12:44 +0400 http://forum.almworks.com/index.php?showtopic=1056 http://forum.almworks.com/index.php?showtopic=1123 We want to use Deskzilla in order to create our Project Changelogs.
For this purpose i have set several filters in order to find the "Bugs marked as Fixed in a Period of time" so we can find easily the Fixed Bugs between 0.3 and 0.4 release.
I did it with the following Queries:
*Filter 1: Resolution in {FIXED}
AND
*Filter 2: Last Modified (From absolute: 0.3-RELEASE-DATE to: TODAY)

The second filter helps me to avoid bugs FIXED for 0.2 or olders.


THE PROBLEM.

The problem is that "any changes" (ie: "Priority" level) made in any Bugzilla report during 0.3 and 0.4 will mark it as "Last Modified" and (ie) a Fixed bug in 1995 will appear in the results (which it is not desired)


When we fix a Bug usually we write the same day (or several days later) a Comment saying "Fixed in revision 345679" (or similar) so just tracking when the "Last Comment" was made will give us a much better filter. ( the filter will ignore Bugreports which its "Last Comment" was made in 1995)


So, my question is:
Is there any "Last Comment" filter ? Or any other workaround to help us?

Thanks in advance

]]> Thu, 23 Sep 2010 02:50:23 +0400 http://forum.almworks.com/index.php?showtopic=1123 http://forum.almworks.com/index.php?showtopic=1114 Fri, 10 Sep 2010 18:21:22 +0400 http://forum.almworks.com/index.php?showtopic=1114 http://forum.almworks.com/index.php?showtopic=1120
I've been using the product from a while, and since recently I got a very critical problem since I cannot enter bugs anymore.

Each time I enter a bug, it stays in the out-box with the following error :
I'm using Bugzilla Server has not returned bug id. This may be a compatibility issue or a bug in the application, please report to support team.
The problem has occurred today at 10:45 AM, used login 'bgougeon@orb.com'.

I might be wrong but I suspect that it comes from login issue. The connection settings is using bgougeon with the option "bugzilla is configured to use this email suffix".
I tried using bgougeon@orb.com but no success at all.

Please help me here, Deskzilla is a work tool, an this issue is very annoying.
Boris -]]> Wed, 15 Sep 2010 21:53:11 +0400 http://forum.almworks.com/index.php?showtopic=1120 http://forum.almworks.com/index.php?showtopic=391 Fri, 20 Apr 2007 22:30:16 +0400 http://forum.almworks.com/index.php?showtopic=391 http://forum.almworks.com/index.php?showtopic=1102 Is there a way to configure Deskzilla to send emails? Sun, 22 Aug 2010 07:07:19 +0400 http://forum.almworks.com/index.php?showtopic=1102 http://forum.almworks.com/index.php?showtopic=1096 i am working with deskzilla lite 2.1. When I am logged in in the company's lan it is working fine, but i i want to log in over vpn at home it does not work.
Error message is: "Connection problem - There was a problem connecting to the remote server and reading a web page.
Please verify that you are online and you can reach the remote server through web browser."

Someone knows why it does not work over vpn?

Thanks and kind regards,
sergej]]> Thu, 12 Aug 2010 12:19:27 +0400 http://forum.almworks.com/index.php?showtopic=1096 http://forum.almworks.com/index.php?showtopic=1093 We need these two time efforts for performance estimation. Please add support!! Mon, 09 Aug 2010 07:22:08 +0400 http://forum.almworks.com/index.php?showtopic=1093 http://forum.almworks.com/index.php?showtopic=961
We have recently started developing support for flags in Deskzilla. Flags are a very versatile feature, so we are trying to understand how companies use them, in order to build a good solution and user interface. I would be very grateful if you could answer a few questions about how you use flags in your company or team. Or if you could just describe in few words, how do you use flags, what are the use cases, that would be terrific too.

Feel free to add replies to this post with your thoughts and answers.

1. Do you use flags/requests primarily on bugs, on attachments or on both? Do you use flags on attachments at all?
2. How many flag types do you have (roughly)?
3. What is the most frequently used flag type? Could you describe what the flag means, and the related workflow? (When it's set to "+", "-", or "?")
4. Can multiple flags of a certain type be set on the same bug in your Bugzilla? (Multiplicable flags) If yes, what is the case, why do you set a second flag of the same type on a bug?
5. Is there any functionality regarding flags that is important for use in your company and is missing in Bugzilla?

If you can think of any specific cases or requirements that might be important in your company, please mention that.

Thanks for your time!
-- Igor
]]> Fri, 29 Jan 2010 02:30:09 +0300 http://forum.almworks.com/index.php?showtopic=961 http://forum.almworks.com/index.php?showtopic=1081 I would like to have a detailed improvements of Deskzilla 2.1 Beta from its previous version. Can anyone give me a site so that I can review.
Thanks
Broc]]> Thu, 08 Jul 2010 04:21:21 +0400 http://forum.almworks.com/index.php?showtopic=1081 http://forum.almworks.com/index.php?showtopic=1080
i.e. basically the same functionality as email, where you can see what changes you have reviewed.

Usage:
* I work in SQA, and am getting a lot of bugzilla emails, often many per day for the same bug (status changed, attachment added, a field changed, etc.).
* For many of the bugs I don't need an update instantly (once / twice per day is enough).
* Ideally I would like to be able to use deskzilla to see what bugs have changed (since I last looked at them), and then review the recent changes.


I see the "updated today" view, which looks like it is pretty close (except I can't easily keep track of which ones I have / have not reviewed).


Any other options to get this info?

Thanks,
Eric

]]> Wed, 07 Jul 2010 05:48:09 +0400 http://forum.almworks.com/index.php?showtopic=1080 http://forum.almworks.com/index.php?showtopic=1065 ,
why DeskZilla Lite 2.1 5508.129 can't preview PDF-Files? Picture- Files are ok, but pdf's are not shown.

Thanks for help and have a nice time!

Bo]]> Wed, 02 Jun 2010 14:14:45 +0400 http://forum.almworks.com/index.php?showtopic=1065 http://forum.almworks.com/index.php?showtopic=903 Fri, 04 Dec 2009 17:02:15 +0300 http://forum.almworks.com/index.php?showtopic=903