Dears,

Client is not displaying Unicode characters (Georgian), neither in version 2.3, nor in 2.2.
We tried arial.unicode option, it didn't help.

See the image:


Thank you.

Hello, thanks for posting the screenshot!

There are two possible reasons for this problem: a) the font used by the application cannot display the characters correctly (but the characters themselves are fine); the characters are incorrectly read from JIRA.

To check the first version, could you please tell,

- What's your Windows version?

- Do you have "Tahoma" and "Arial Unicode MS" fonts installed? (You can tell, for example, by running Notepad and selecting font with Format | Font menu.)

- Can these fonts display Georgian characters (in the same Notepad)?

To check the second version, does your browser correctly display JIRA pages with national characters when configured to use auto-detection? (For example, in Internet Explorer, menu Page | Encoding | Auto-Select.)

Thanks!

Kind regards,
Igor

Answering your questions:

- Windows version: Windows XP SP3 (English);

- Do you have "Tahoma" and "Arial Unicode MS" fonts installed? : Both "Tahoma" and "Arial Unicode MS" fonts are installed;

- Can these fonts display Georgian characters (in the same Notepad)? : Yes, all Unicode supporting applications can display Georgian characters, using both of the mentioned fonts;

- Does your browser correctly display JIRA pages with national characters when configured to use auto-detection? : Yes, all browsers do display characters correctly.

Besides, this is not an issue on one computer, but on several.

Thank you for your prompt reply.

Thanks for the answers!

Is your JIRA visible from the Internet so that we can try to log in and check the problem?

If not - could you please send us a sample of issue data so we can reproduce the problem here? Just open any issue in the browser, click on XML (or select Views | XML), and save the result as a XML file with UTF-8 encoding. Then please send it to support@almworks.com

I apologize for the inconvenience.

Kind regards,
Igor

Our instance of JIRA is not visible from the Internet.

Sending to you the sample of the issue in XML, as requested.

What might be interesting to you is that Tracklink does display Unicode characters correctly, as shown below:


Thank you.

Any news?

Thanks for the sample - the problem has been reproduced. It has something to do with the fonts we're using.

I've posted a bug here: http://jira.almworks.com/browse/JCO-923

We'll try to have it fixed in the next patch release (2.3.4), which should happen within a couple of weeks.

Sorry once again for the inconvenience caused by this problem. Please watch JCO-923 to stay updated on the progress. When it is marked as Resolved, I will be able to send you a hotfix version - before official version is out.

Kind regards,
Igor

Thank you Igor.

I'll watch the issue.

Let me ask, when is the next version - 2.3.4 planned to be released?

We'll release 2.3.4 within several weeks. Could you please download the following hotfix and check if it works?

http://almworks.com/.files/customer/jiracl...without_jre.exe (JIRA Client Pro)
http://almworks.com/.files/customer/jiracl...without_jre.exe (JIRA Client Lite)

Just install it over existing version. It should automatically switch to another font in Georgian locale. If it doesn't, please try "arial.unicode" again, for example by creating jiraclient.properties file in the installation directory and putting "arial.unicode=true" in it.

Thanks!
Igor