My company uses an internal version of Bugzilla which has been fairly heavily modified. Several fields have been added to the BZ DB's "bugs" table, and to a few other tables as well. The most relevant changes:
-The "bugs.version" value has been changed from an enumerated value to a string (VARCHAR) in the DB spec.
-The usage of the milestones table has changed such that there can be more than one milestone with the same name, so long as they refer to different products.
Certain staff members in my company have long been interested in having a desktop-application interface to Bugzilla, and we might be interested in your product. However, I'm concerned that your product may not work with our modifications.
We're also interested in the option of altering the desktop tool itself. I see that you endorse Open Source projects; but is there any option for a lincensee to have access to the entire Deskzilla source code?
As Bugzilla is open-source and easily modified, I'm sure my company would not be the only one with a modified version of Bugzilla, but with interest in using Deskzilla nonetheless. I hope you can point out some of the issues involved, and whether there's any possibility for the "tinkerers" among us to have (licensed) access to the source code of your very impressive application.
Full Version: Modified Bugzilla
IQPierce, you raise an interesting topic here 
First of all - I'm afraid that some of your modifications may not be fully supported. Though Deskzilla may work with them, we here have no reasonable way to do quality assurance for your kind of setup - because we don't know it and don't have access to it.
You may try to use Deskzilla at your own risk, and I promise that we will help if any problems surface.
The second topic - a license for the source code for Deskzilla. Deskzilla is actually built as a pluggable tracking system, with only a part of it actually doing integration with Bugzilla and the main part doing independent "platform" work - such as showing you information, storing it in the local db, etc. At some point in the future we will open the API to the platform that would allow integration of any kind, not necessarily with Bugzilla. Certainly, your custom metadata could be supported at that point if your staff writes integration code.
Right now I cannot say exactly when the API is going to be available. This is one of our strategic goals, but it's not in the nearest future.
We didn't think about opening all Deskzilla code except for API, because there were no clear reasons for us to do it. At this point of time, I am quite conservative about this, although we are always open for suggestions
If you are still interested, I suggest that you drop me an e-mail to sereda at deskzilla.com and spare a couple of words about what kind of customization are you interested in.
Thank you for your interest in Deskzilla!
Best regards,
Igor
First of all - I'm afraid that some of your modifications may not be fully supported. Though Deskzilla may work with them, we here have no reasonable way to do quality assurance for your kind of setup - because we don't know it and don't have access to it.
You may try to use Deskzilla at your own risk, and I promise that we will help if any problems surface.
The second topic - a license for the source code for Deskzilla. Deskzilla is actually built as a pluggable tracking system, with only a part of it actually doing integration with Bugzilla and the main part doing independent "platform" work - such as showing you information, storing it in the local db, etc. At some point in the future we will open the API to the platform that would allow integration of any kind, not necessarily with Bugzilla. Certainly, your custom metadata could be supported at that point if your staff writes integration code.
Right now I cannot say exactly when the API is going to be available. This is one of our strategic goals, but it's not in the nearest future.
We didn't think about opening all Deskzilla code except for API, because there were no clear reasons for us to do it. At this point of time, I am quite conservative about this, although we are always open for suggestions
If you are still interested, I suggest that you drop me an e-mail to sereda at deskzilla.com and spare a couple of words about what kind of customization are you interested in.
Thank you for your interest in Deskzilla!
Best regards,
Igor
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